We congratulate you on having excellent taste in buying from Teas to Please and hope that your order arrives with you in the same condition it left us ( our Tea Elves are never happier than when an order safely arrives at its final destination ). However sometimes things can go wrong so we have put together a handy list of what to do if a problem should arise.
How much does it cost? UK Standard Delivery (3 to 5 working days) FREE POSTAGE ON ALL UK DELIVERIES Due to limits with Royal Mail we cannot process orders over 2kg. Europe (via Airmail) Up to 1kg– £7.05 1.01kg to max 2kg–£12.25 Rest Of World (via Airmail) Up to 1kg–£16.00
How long does it take? UK* – 3 to 5 working days Europe* – 7-10 working days Rest Of World* – 10-14 working days * If you reside in a remote or non-mainland parts of the UK please allow an additional day for delivery.
Delivery Charges We have done our best to keep the delivery charges as low as possible for the last couple of years. However with the rising costs of postage and packaging we have had to increase the prices of postage to some areas of the world. We have tried to ensure that where ever your parcel is traveling to it is well packaged and delivered as promptly as possible. All delivery charges include postage and packaging of your order. We are sorry for any inconvenience this may cause and are consistently looking for ways to make sure that postage and packaging cost are kept as low as possible for all our customers.
Product Weights The weights on the product are net weight of the product itself, delivery weights will take into account the packaging weight and therefore may exceed postage limits. In this situation we will contact you to discuss further options for your order.
There’s a problem with my order Eek! My teas have not arrived! If your order hasn’t arrived with you after the due delivery time (see above), don’t panic. We would suggest that you see if your parcel has been left with a neighbour or in a safe hiding place. If your order can’t be located please either email us (firstname.lastname@example.org) with your order number (this can be found in the confirmation email) or call us between 10am – 5pm (GMT) Monday to Friday on 07535 924003 and we will do our best to help you.
My order has been damaged in transit! We make sure that all of our orders are packed with care, however there are occasions when during the delivery process our boxes can get damaged. To deal with your order quickly, please can you email us photos of the damage which has been caused to both the outside packaging and internal content. Send the pictures along with your order number (this can be found in the confirmation email) to email@example.com and we will investigate and rectify as soon as possible.
I’ve been sent the wrong products! Please either email us (firstname.lastname@example.org ) with your order number (this can be found in the confirmation email) or call us between 10am – 5pm (GMT) Monday to Friday on 07535 924003 and we will do our best to help you
Contact us If your problem remains unresolved get in touch.